Last updated: September 2026
Because Pehchan Shop primarily sells digital products such as ebooks, purchases are generally non-refundable once the digital product has been successfully delivered or accessed.
1. Digital Products
Before purchasing, please review the product description and available information carefully.
Once an ebook has been successfully delivered, refunds generally cannot be provided because digital products cannot be physically returned.
2. Failed or Missing Delivery
If you have successfully completed payment but did not receive your purchased ebook, please contact us.
We will verify the transaction and, where appropriate, provide access to the purchased product or otherwise resolve the delivery issue.
3. Duplicate Payment
If you were charged more than once for the same purchase due to a genuine duplicate transaction, please contact us with the relevant order or transaction details so we can investigate.
4. Unauthorized Transactions
If you believe a transaction was made without your authorization, contact us as soon as possible with the relevant transaction details.
5. Incorrect Email Address
Customers are responsible for providing accurate information during checkout. If an ebook cannot be delivered because an incorrect email address was provided, contact us and we will review the situation.
6. Technical Issues
If you experience a genuine technical problem that prevents you from accessing a purchased ebook, contact us. We will make reasonable efforts to resolve the issue.
7. How to Contact Us
When contacting us about an order, please provide:
- Order number
- Email used during checkout
- Transaction details, where relevant
- Description of the issue
We will review the request and respond with the appropriate resolution.